Please note that it takes us an average of 3 to 5 business days to complete your order before we can ship it. Rest assured that we are doing everything we can to get your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time is 7 to 10 business days, depending on your country or region. Please consider that any holidays, natural disasters or epidemics may affect delivery times.

For pre-ordered or backordered items:

If your order contains pre-ordered or backordered items, we will immediately ship any items that are in stock and pre-ordered or backordered items as soon as they are available. So if you ordered multiple items in one order and only received some of them, don't worry, you will receive the rest soon.

Tracking your order:

If you provided a mobile phone number, you will receive a confirmation email and/or SMS with a tracking ID and a link to track your package's journey. To track your package, you can visit our tracking page.

Please allow 1 to 3 business days for the tracking information to appear.

Wrong Address Disclaimer:

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. If you believe you have provided an incorrect shipping address, please contact us immediately at hello@pokevikie.com.

Lost/Stolen Packages:

Pokevikie is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address but you have not received it, please report it to your respective shipping carrier using the information provided to you on our tracking page. If you have any further questions on how to do this, please contact our Customer Support team at hello@pokevikie.com.